RVSiteBuilder :: Support :: FAQs

License and installation

• Installation Guideline and Troubleshooting
• How to transfer license from the old server to the new server
• My server IP changed but the physical server is not changed. How to update the license
• How to upgrade RVSiteBuilder Lite to RVSiteBuilder Pro
• How to cancel the license
• How to uninstall RVSiteBuilder

Administration

• How to migrate data from the old server to the new server
• How to move data for a user on one server to another server
• My client's username changed. How to retrieve the data from the previous username

Demo (tryout website)

• How to install the demo (tryout website)
• How to update the demo (tryout website)
• How to change the password for the admin of tryout website
• How to change the admin login email for the tryout website
• I forgot the admin login email or password for the tryout website. How can I reset it?
• How to create my own template?

WYSIWYG Usage

• Can I add JavaScript or PHP code in WYSIWYG?
• Why are php and javascript code commented in the WYSIWYG source code?
• How to correctly copy data from MS Word and paste into WYSIWYG

How to transfer license and migrate data from the old server to the new server

Transfer license request

1. Request the IP transfer at https://billing.rvglobalsoft.com. If this is your first time into this system, click 'Forgot Your Password', enter your email address (the one used on this email). The system will then auto-generate a new password and email it to your email address.
2. After login to the billing account, go to My Sites / Packages and click on the IP address being transfer and enter the new IP in the form.
3. After get transfer authorization, you will be able to install RVSiteBuilder on the new server. And you will get 30 days free license for the old server.

My server IP changed but the physical server is not changed. How to update the license

1. Request to update the license at https://billing.rvglobalsoft.com same as above.
2. After get update authorization, SSH to your server as root and rename the main configuration file at /var/cpanel/rvglobalsoft/rvsitebuilder/var/MAIN_SERVER_IP.conf.php and MAIN_SERVER_IP.default.conf.ini.php (if exist). Change the name to your new main IP.
3. Refresh the license key by accessing to WHM / RVSiteBuilder Manager. It will update your license automatically.

How to upgrade RVSiteBuilder Lite to RVSiteBuilder Pro

Upgrade request

1. Request the license upgrade at https://billing.rvglobalsoft.com. If this is your first time into this system, click 'Forgot Your Password', enter your email address (the one used on this email). The system will then auto-generate a new password and email it to your email address.
2. After login to the billing account, go to My Sites / Packages and click upgrade link beside the IP address you need to upgrade.
3. Check the upgrade fee whether it is correct. And click continue. The system will generate invoice for you. You need to pay for it. After payment, the system will automatically upgrade you the license.

**Payment warning**

1. If you have PayPal subscription made previously for RVSiteBuilder Lite, you need to cancel the subscription to prevent the automatic recurring payment.
2. For the upgrade invoice, you need to pay using PayPal PayNow or CreditCard PayNow. Don't subscribe your payment. If you want to subscribe, you need to do it on the next cycle.

To upgrade RVSiteBuilder from Lite to Pro on your server

SSH to the server and run

rm -f /var/cpanel/rvglobalsoft/rvsitebuilder/rvsitebuilderversion.txt.
perl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi

How to cancel the license

If no payment made on the certain period after the invoice due-date, the license will be terminated automatically.

**Payment warning**

1. If you have PayPal subscription made previously, you need to cancel the subscription before its renewal date to prevent the automatic recurring payment.
2. If you subscribe the service using credit card, please submit the support ticket to cancel the service.

How to uninstall RVSiteBuilder

• Back up the configuration files
  
  
  mkdir /var/cpanel/.rvglobalsoft
  cd /var/cpanel/.rvglobalsoft
  cp -a /var/cpanel/rvglobalsoft/rvsitebuilder/var ./
  cp -a /var/cpanel/rvglobalsoft/rvsitebuilder/www/project ./
  
  
• Remove the RVSiteBuilder files
  
  rm -rf /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller.tar
  rm -rf /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller
  rm -rf /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilder
  rm -f /usr/local/cpanel/whostmgr/docroot/cgi/addon_rvsitebuilder.cgi
  rm -rf /var/cpanel/rvglobalsoft
  rm -rf /usr/local/cpanel/base/frontend/*/rvsitebuilder
  rm -f /usr/local/cpanel/base/frontend/x/cells/rvsitebuilder.htm
  rm -f /usr/local/cpanel/base/frontend/x3/dynamicui/dynamicui_rvsitebuilder.conf
  

How to migrate data from the old server to the new server

Migrate server instruction for cPanel server (root privilege required)

1. Install RVSiteBuilder on the NEW server, follow the installation at http://rvsitebuilder.com/index.php/rvsitebuilder/installation/.
2. Make sure the transferring hosting accounts has moved from the OLD to the NEW server.
3. On the new server RVSiteBuilder Manager, go to Recovering Projects to restore the data on the new server.

How to move data for a user on one server to another server

Use the same method as above.

My client's username changed. How to retrieve the data from the previous username

If it is on the same server, please follow these steps:

1. On the new user cPanel/RVSiteBuilder, end-user should get 'Missing project recovering' option. Here is an example of its screenshot. It will allow end-user recover the RVSiteBuilder projects.

How to install the demo (tryout website)

Please follow instruction here.

How to update the demo (tryout website)

Login to the tryout website using tryout website admin email address. If the newer version is available, update warning will show up on your panel. It will show you the link to your reseller WHM and let's you know which reseller you have used configure the tryout website. Please ensure you access to the correct reseller account.

How to change the password for the admin of tryout website

1. Go to your tryout website.
2. Login as admin, you should redirect to the admin interface.
3. Click the 'My Account'. It will show you the 'Change Password' button. You can update the admin password here.

How to change the admin login email for the tryout website

1. Go to your tryout website.
2. Login as admin, you should redirect to the admin interface.
3. Click the 'My Account'.
4. Click the 'View Profile' on the left menu, under 'My Account'. It will show you the 'Edit' button. You can update the admin login email here.

I forgot the admin login email or Password for the tryout website. How can I reset it?

1. Locate the database name used for tryout website.
2. Go to phpMyAdmin to edit the database record.
3. Browse to 'usr' table and find the user which role_id = 1. This is the admin record. Just edit it, change the admin email and change the password to fe01ce2a7fbac8fafaed7c982a04e229 (this is the md5 of word 'demo').
4. Login to your tryout website using above email and password 'demo' (no quotes).
5. Change your admin email and password immediately. See above for instruction.

Can I add JavaScript or PHP code in WYSIWYG?

Is JavaScript or PHP icon status on the top right of WYSIWYG toolbar enable?

If the icon status enables, it should work on Preview or Publish web site. Be noticed that after adding the JS or PHP in the HTML view in step5 WYSIWYG, save data, and reopen it again. The code will be converted to comment. To test it, you need to click Preview to see it in action.

If the JavaScript icon status is disables, you need to ask your provider to allow so. Your provider needs to go to root WHM/ RVSiteBuilder Manager/System Configuration. Under WYSIWYG options, enable them.

Why are php and javascript code commented in the WYSIWYG source code?

For security reason, scripting languages will not be interpreted in WYSIWYG. But will be executed when you preview or publish the website given that your provider enables them. More detail see above.

How to correctly copy data from MS Word and paste into WYSIWYG

When text is pasted from Microsoft Word allot of unnecessary word specific markup is carried across. This can result in web pages that take an unnecessarily long time to download and hard to maintain. The Paste from Word button solves this by removing word markup before pasting the text into your page.